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Contact Information
Get in Touch
e’re happy to hear from you! Choose one of the contact methods below to send us your questions, feedback, or suggestions. We’ll do our best to respond as soon as possible.
E-mail Us
[email protected]
We aim to respond to inquiries as soon as possible, usually within 1–2 business days.
whatApps
+880 1704-933909
Contact with us for quick support
Business Hours
Sunday- Saturday 10:00 AM to 10.00 PM
We are always Open for public support
Our LOcation
Dhaka, Bangladesh
We are an online-based affiliate marketer and do not have a physical office for customer visits
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Contact Form
Have a question or need assistance? Complete the form below, and we’ll get back to you as soon as possible.
Quick Questions
Frequently Asked Questions
Find answers to common questions about NovaShop, our product listings, and how shopping through our website works.
No. AnnovaShop is an affiliate website that helps visitors discover products available on AliExpress. When you click a product link, you’ll be redirected to AliExpress to review the listing and complete your purchase.
AnnovaShop does not store, package, or ship products. Shipping origin, delivery options, estimated delivery times, and shipping costs depend on the individual AliExpress seller, product, and destination. Please check the product listing and checkout details on AliExpress.
If you’ve placed an order through AliExpress, sign in to your AliExpress account and visit the order details section to check available tracking information. NovaShop does not directly process or track orders.
No. Since purchases are completed on AliExpress, returns, refunds, cancellations, and disputes must be handled through AliExpress and the relevant seller, subject to their applicable policies and eligibility requirements.
For questions about NovaShop, our website, or product links, please contact us using the form above or our published business email address. For order-specific issues involving payment, delivery, returns, or refunds, please contact AliExpress or the seller directly.